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Most Indian users unaware how to report abuse: Twitter (IANS Special)

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By Nishant Arora
New Delhi, March 4 (IANS) Not many Twitter users in India are aware of how to report abuse or harassment they face on the open communication platform, opting for the wrong way of posting an abusive photo or tweet and then requesting us to take action, says Colin Crowell, Global Vice President of Public Policy of Twitter.

There have been several incidents in the recent past where Twitter users in India, including journalists, posted abusive posts on their accounts, asking Twitter to take immediate action.

“One of the things we note in India is under-reporting of such issues. Users might take a screenshot of abuse or harassment they have been subjected to on Twitter, and say see, here is what has occurred to me. But they do not report that to us,” Crowell told IANS.

“Our team can only take action if the issue is reported to us. Twitter serves over 500 million tweets a day and we do not read all of those. So reporting abuse to us is incredibly important,” Crowell added.

Users can report abusive behaviour directly from a Tweet, profile or Direct Message. Multiple Tweets can be included in the same report to help Twitter gain better context while investigating the issues to get those resolved faster.

“We have given additional tools to users to help them navigate through the service and keep themselves secure.

“There are additional ways to navigate to see tools and settings around notifications before you can mute a keyword or a conversation. You can report fake accounts or impersonation to us,” Crowell informed.

Not many of these tools are known to Twitter users in India. “We would love to continue to educate them,” he added.

On a question whether the 2016 US Presidential election has taught Twitter how to deal better with political interference on its platform, Crowell said the experience made them aware of the tactics nation-states may be using to manipulate the platform for the upcoming India elections.

“We learned a lot as an industry and received a through perspective on what happened during the 2016 US elections when it come to foreign interference.

“We have incorporated those insights during Mexico, Brazil and US mid-term elections. The same insights we will apply for the 2019 Lok Sabha polls in India,” the Twitter executive said.

Millions of new voters will exercise their franchise for the first time so “we are trying to convey relevant voting information to them,” noted Crowell who appearing before the Parliamentary Standing Committee on Information Technology on February 25 to help address issues such as political bias and manipulation on its platform.

(Nishant Arora can be contacted at [email protected])

–IANS
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Dr. Abhishek Verma Dedicates a Shelter in Memory of His Mother, Veena Verma, at KGMU; Inaugurated by Daughter Nicolle Verma

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World-renowned business tycoon Dr. Abhishek Verma has supported Foodman Vishal Singh’s Hunger-Free World mission. In memory of his mother, Late Veena Verma, who was a 3 term Rajya Sabha MP.

Dr. Verma dedicated a state-of-the-art free permanent shelter for the attendants of patients at KGMU Medical University, Lucknow, under the aegis of Vijay Shree Foundation. His daughter, Nicolle Verma, inaugurated the shelter.

During the event, Foodman Vishal Singh honored Nicolle Verma by presenting her with a memento. Mrs. Nidhi Sharma and Avantika Yadav, associated with the organization, welcomed her with garlands. Following this, Nicolle Verma distributed essential items to the attendants and also handed out fruits. She became emotional remembering her grandmother on her birth anniversary.

On this occasion, she also inaugurated the “Veena Verma Sevalaya” in memory of her grandmother, Veena Verma, to serve the attendants. She expressed, “I feel proud that my family is engaged in nation-building as well as social service. Today, in collaboration with Vijay Shree Foundation founder Foodman Vishal Singh Ji, I feel immensely proud to dedicate this shelter for the poor, helpless, and needy attendants of patients battling serious illnesses like cancer. I am honored to be associated with the Hunger-Free World Mission for humanity.”

Inspired by the continuous humanitarian service provided by Vijay Shree Foundation over the past 17 years, Nicolle Verma donated 10 lakh rupees to support the cause. The purpose of this donation is to ensure that services continue for the needy attendants of patients suffering from severe illnesses in hospitals, as facilitated by Foodman Vishal Singh.

It is noteworthy that Dr. Abhishek Verma’s family has a legacy of public and philanthropic service. They are helping millions to carry forward the values and service work of their parents. On the occasion of his mother’s birth anniversary, Dr. Abhishek Verma dedicated this state-of-the-art permanent shelter at Lucknow Medical College to serve the attendants of patients through the Vijay Shree Foundation.

Supporting Foodman Vishal Singh’s Hunger-Free World mission, Dr. Abhishek Verma assured that he would continually support keeping this flame of humanity alive. He also promised to assist in providing medicines to the helpless patients.

Continuing her grandmother’s legacy of service, Nicolle Verma personally served food to the needy patients and attendants. She said, “It is our good fortune to have received the joy of doing this noble work today through Foodman Vishal Singh. I have taken another step forward in carrying my family’s values and cooperation by joining hands with the Vijay Shree Foundation. My father taught me to serve and help the needy, and I feel happy when I bring a smile to someone’s face.”

On the birth anniversary of the late Veena Verma, the event organizer, Vijay Shree Foundation founder Foodman Vishal Singh, said, “We feel proud and happy that Dr. Abhishek Verma, a globally renowned business tycoon, has extended his support to uplift our country from the hunger index. Today, on his mother’s birth anniversary, he inaugurated a state-of-the-art permanent shelter at Lucknow Medical College, which will always be helpful for the needy attendants of patients. It is a pleasure for me and the organization to receive the affection of Mr. Verma.”

The event was attended by General Manager Verma Family Office Hemant Garg, Sonu Rajput, and the organization’s volunteers, including Sandeep Singh, Parmeshwar Ji, Prashant Rao Gautam, Balram Singh, Ramesh Chaudhary, Suman, Jeetu, Anil, Suraj, Vinay, Manish Bhadauria, Manas Mehrotra, Vivek, Apurv, Happy, and others.

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