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AI could smoothen your interactions with mobile service providers

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New Delhi, May 14 (IANS) If you get frustrated at the very thought of connecting with your mobile service provider for the time it takes to complete an interaction, there is hope. A new Ericsson report on Monday said that Artificial Intelligence (AI) and automation have the potential to solve such issues with minimal effort.

Currently, it takes customers on average 2.2 attempts and 4.1 days to successfully complete an interaction with their mobile service providers, said the Ericsson “Consumer and IndustryLab” report.

For the study, titled “Zero Touch Customer Experience”, responses from approximately 7,000 online interviews with smartphone users aged 16 years and over across the globe were analysed.

The results showed that consumers expect telecom service providers to match leading digital consumer experiences.

More than half (56 per cent) of the smartphone users expect operators to anticipate their needs even before they realise what they are, it said.

The new zero-touch methods, such as those used in voice-enabled home assistant devices such as Amazon Alexa, can do away with need of typing, clicking and swiping on our devices.

This is setting consumer expectations for interactions with companies, including telecom service providers, the report said.

“The zero-touch customer experience report shows that zero-touch experiences are now an expectation of their customers,” Pernilla Jonsson, Head of Ericsson Consumer and IndustryLab, said in a statement.

Today, smartphone users interact with operators across multiple touch points — from discovering offerings and signing up to services, to requesting support for ending a contract.

Consumers believe telecom service providers treat these touchpoints like they are isolated interactions.

The report highlights that mobile service providers can leapfrog to a zero-touch customer experience future by harnessing the power of AI and analytics.

Enabled by AI, telecom service providers could use data from earlier interactions and consumer behaviour to predict what consumers need before they even contact them for support.

“Telecom service providers could leapfrog one-click and move from multiple-click to zero-touch by deploying future technologies in their customer offerings,” Jonsson said.

–IANS
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Dr. Abhishek Verma Dedicates a Shelter in Memory of His Mother, Veena Verma, at KGMU; Inaugurated by Daughter Nicolle Verma

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World-renowned business tycoon Dr. Abhishek Verma has supported Foodman Vishal Singh’s Hunger-Free World mission. In memory of his mother, Late Veena Verma, who was a 3 term Rajya Sabha MP.

Dr. Verma dedicated a state-of-the-art free permanent shelter for the attendants of patients at KGMU Medical University, Lucknow, under the aegis of Vijay Shree Foundation. His daughter, Nicolle Verma, inaugurated the shelter.

During the event, Foodman Vishal Singh honored Nicolle Verma by presenting her with a memento. Mrs. Nidhi Sharma and Avantika Yadav, associated with the organization, welcomed her with garlands. Following this, Nicolle Verma distributed essential items to the attendants and also handed out fruits. She became emotional remembering her grandmother on her birth anniversary.

On this occasion, she also inaugurated the “Veena Verma Sevalaya” in memory of her grandmother, Veena Verma, to serve the attendants. She expressed, “I feel proud that my family is engaged in nation-building as well as social service. Today, in collaboration with Vijay Shree Foundation founder Foodman Vishal Singh Ji, I feel immensely proud to dedicate this shelter for the poor, helpless, and needy attendants of patients battling serious illnesses like cancer. I am honored to be associated with the Hunger-Free World Mission for humanity.”

Inspired by the continuous humanitarian service provided by Vijay Shree Foundation over the past 17 years, Nicolle Verma donated 10 lakh rupees to support the cause. The purpose of this donation is to ensure that services continue for the needy attendants of patients suffering from severe illnesses in hospitals, as facilitated by Foodman Vishal Singh.

It is noteworthy that Dr. Abhishek Verma’s family has a legacy of public and philanthropic service. They are helping millions to carry forward the values and service work of their parents. On the occasion of his mother’s birth anniversary, Dr. Abhishek Verma dedicated this state-of-the-art permanent shelter at Lucknow Medical College to serve the attendants of patients through the Vijay Shree Foundation.

Supporting Foodman Vishal Singh’s Hunger-Free World mission, Dr. Abhishek Verma assured that he would continually support keeping this flame of humanity alive. He also promised to assist in providing medicines to the helpless patients.

Continuing her grandmother’s legacy of service, Nicolle Verma personally served food to the needy patients and attendants. She said, “It is our good fortune to have received the joy of doing this noble work today through Foodman Vishal Singh. I have taken another step forward in carrying my family’s values and cooperation by joining hands with the Vijay Shree Foundation. My father taught me to serve and help the needy, and I feel happy when I bring a smile to someone’s face.”

On the birth anniversary of the late Veena Verma, the event organizer, Vijay Shree Foundation founder Foodman Vishal Singh, said, “We feel proud and happy that Dr. Abhishek Verma, a globally renowned business tycoon, has extended his support to uplift our country from the hunger index. Today, on his mother’s birth anniversary, he inaugurated a state-of-the-art permanent shelter at Lucknow Medical College, which will always be helpful for the needy attendants of patients. It is a pleasure for me and the organization to receive the affection of Mr. Verma.”

The event was attended by General Manager Verma Family Office Hemant Garg, Sonu Rajput, and the organization’s volunteers, including Sandeep Singh, Parmeshwar Ji, Prashant Rao Gautam, Balram Singh, Ramesh Chaudhary, Suman, Jeetu, Anil, Suraj, Vinay, Manish Bhadauria, Manas Mehrotra, Vivek, Apurv, Happy, and others.

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