Reverb has a set of rules which they refuse to follow. ReverbNation has a consumer rating of 1.7 stars from 126 reviews indicating that most customers are generally dissatisfied with their purchases. Uniting around the music we love, tackling the environmental and social issues we face, REVERB is a 501c3 nonprofit dedicated to empowering millions of individuals to take action toward a better future for people and the planet. My personal experience is terrible, got scammed and the reverb didn't help at all so had to dispute the payment through PayPal. As I had used safe shipping I contacted Reverb to start the resolution process. Now to go through the agonizing process of trying to get my money back. terryf1960. is the online marketplace to buy, sell, and learn about new, used, and vintage music gear. The buyer informed that the box was still intact although I noted some deformation as if it had been crushed while in transit. BBB Business Profiles are subject to change at any time. Worst company to deal with EVER!! Keep in mind that their fee hikes also aren't out of line when compared to fees on other types of goods at places like eBay and GunBroker. And illegal. I didn't get my shipping or the additional $75 because Reverb says If it's sold ...List as Sold! Does Corporate Philanthropy Really Exist? He returned the instrument in good condition. As a matter of policy, BBB does not endorse any product, service or business. Customer Reviews are not used in the calculation of BBB Rating. First of all, I hope that becomes an even bigger player and surpasses eBay in the online music gear auction market. The website also provides their customers with a Shipping Estimator so that you can get an understanding of what it will cost you to ship your gear before you ever list it. Just wondering how safe it is to deal from there. In addition, they provide their members with unlimited free listings. Sellers, give your stuff to Goodwill or donate to a local school. How BBB Processes Complaints and Reviews. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Please be aware if you are daring enough to purchase from Reverb, that the seller ratings are completely inflated because of the 30-day limitation. Try to call and get a live person! You can use PayPal on Reverb and all the usual payment options are there. ; Big Fun, Big Business - Rocket League was critically praised, earning a number of industry awards and saw more than six million units sold during our tenure. for my trouble. Stay clear of this site!!!!! Also , if you as a seller or buyer file a claim they immediately block your account . How safe is From personal experience I could never recommend using . I have made numerous attempts to get it corrected but reverb is refusing avoid these worthless fools just use ebay and paypal it is safer and easier with less headaches or risk of account getting locked. 4 Ways to Use the Internet to Upgrade Your Style. Registered Member. I had a reverb account I used as a reference tool never bought or sold anything. Read more. If anything is lost or damaged during shipping, our responsive and friendly support team will help resolve the issue quickly. Please check out resources available to you at I don’t usually leave reviews. He asked for a refund Might just take a trip and let them meet a Vietnam Vet. Buying Safe Shipping is required when purchasing a Reverb shipping label for goods with a sale price between $1500 & $10,000. Musical Instrument Supplies and Accessories, I sold a guitar through on 05 July, and subsequently packed the guitar using the industry standard method of securing it in a substantial factory foam bag, inside of a rigid guitar carton with instapak expanding foam on each end and bubble wrap around the neck of the guitar. Special offer Sign up to be among the first to receive exciting new products information, special offers, and more BBB Business Profiles are provided solely to assist you in exercising your own best judgment. the other day my boss used my laptop at work to get onto his account and now my account is suspended because they linked my account to his via my laptop so now I cant't do anything. While Reverb does everything they can to make things right, keep in mind it's still a huge pain in the ass to have to go through the claims process and send back a guitar. BBB information and Business Profiles reflect the most current information available to us. Waste. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-726-2728 or by submitting them directly to their website through their Contact link at the bottom of the page. I've bought at sold about 10-20 pedals on Reverb. Sold a 1955 J-45 to a guy in CA. Time. If you’re looking to make a big purchase—new furniture, musical equipment, even a coding boot camp—but don’t have the cash at hand, the startup company Affirm, offers an alternative to plunking that three or four-figure balance on a credit card.. Affirm offers easy, quick financing with simple terms and no hidden fees. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Amazon does not have such a limitation. minus the 149.00 shipping and an additional $75.00 It is a bit less unnerving and likely more safe, though. The website was founded in 2013 by David Kalt shortly after he purchased music instrument store Chicago Music Exchange and became frustrated with then-available options for buying and selling guitars online. I am very displeased with they are holding my money on something that was supposed to be delivered but sold at a higher price. I had a horrible experience experience on Reverb. There are some music and musician forums that speak well of this website, and many other music retailers which speak highly of using this website as an alternative to using eBay. Stick with discogs, eBay or whatever ways to sell gear and wax. And I'm still waiting. Simple, Safe, Fast Using a Reverb Shipping Label gives you the option to purchase Reverb Safe Shipping for a fraction of your gear's sale price. All Rights Reserved. Music is no longer a solace. Reverb. Most venders are either private musicians looking to sell unwanted gear or local mom and pop music stores looking to move extra merch. Hahaha. I messaged them with some questions and got one answered; -you have to have reverb and reverb lp. Pros. Reverb doesn’t offer a “Refund Policy,” but they do offer something they call Reverb Protection, which is a type of protection that covers transactions that are conducted directly through their website. There are many other websites that allow people to sell products, like eBay and Craigslist, but not many others that promise the kind of expertise and tools specifically intended to help musicians and those in the music business sell their products. Everything from popular guitars to obscure parts for obsolete electronics may be found on the site. This is a multi-location business.Need to find a different location? Refunds can be obtained at original point of purchase. If you have any further questions, please feel free to contact our team through our Help Center. Now I know it won't be here for Christmas and I can't buy him anything new because my money is tied up in a present that I don't event think exists!! Anyway, I would be very cautious to buy or sell on there. If two parties met on their website and conducted a transaction through means other than, then this protection no longer applies. They are a terrible service that takes the fee from every transaction while not protecting you at all. Glad I checked their reviews first. 3 Wisdom The guitar was then shipped to UPS. And I asked again why my 81 pieces of inventory are still suspended? So, is safe? Don’t know how these people got my CC number, but all of a sudden, I got multiple charges. Of. I ensured no movement of the guitar in the box prior to closing it. Penny Auctions are becoming more and more popular, with new websites popping up every day and often seemingly advertise unbelievably low prices. The website says that as a community built entirely for and by musicians, the creators of Reverb have worked hard to make this website the best place online to purchase all different kinds of instruments and music gear. Anyone looking for […] Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Anyways, how easy does each site make it to ship items and calculate shipping costs? All concerned buyers must contact Reverb within 7 days of receiving their purchase, or within 14 days of a failure to receive their purchase. Once I got that done, it says you gotta wait 48 hours or so for the upload/inventory. It is similar to Ebay yet it’s … I've never bought anything from there before. eBay's lower guitar/bass fees were put in place due to the competition posed by Reverb. In the past few years I have bought and sold a few things on, I have had some really horrifying experiences. Cheers. is the best place for… is the best place for musicians to buy, sell and trade pretty much anything related to their passion for music. Post Jul 23, 2019 #1 2019-07-23T13:26. READING, PA -- Due to circumstances outside of our control, we regret to inform you that HELLYEAH on MAY 16, 2020 has been cancelled. The Kaputniks are that band. I have bought and sold more guitars and equipment that I can remember. However I felt I should let my fellow players know of my experiences on The customer service for both as a seller and as a buyer is almost none. I also had to deal with a problem seller. BBB is here to help. Welcome to the Reverb Community! Many have heard of at this point. is a provider of an online marketplace intended for new, used, and vintage music gear. The WoT scorecard provides crowdsourced online ratings & reviews for regarding its safety and security. I’ve bought a few things with zero issues. I have been a working musician for over 40 years. 13 reviews for Soundstagedirect, 2.3 stars: 'If you are a seller, beware. Buyer said it wasn't exactly what he wanted. The company's marketplace was built to foster safe and secure transactions, inspire musicians to discover more ways to expand their playing and sound, and cultivate the most vibrant and inspired music community anywhere online. We’ll guide you through the process. REVERB.COM SCAMS ITS SELLERS. NOT A SAFE SITE FOR BUYERS / USE PAYPAL FOR ALL PURCHASE PROTECTION Where sites like eBay often differs sometimes too much to the buyer Reverb doesn't respect buyers at all! Best, Not sure why a company that seems like a great place to sell and buy stuff would go out of its way to scam its sellers. I bought a guitar for my son for Christmas and I have been trying for WEEKS to get the company to even ship it. Their latest release is a noir covered secret antidote you've been waiting for. That being said, the Reverb website does place a 3.5% Transaction Fee on the monetary transactions that take place on their website, which they say is significantly lower than other websites that charge fees as high as 15% per transaction. The website also provides you with insurance on every item that is priced over $100, so customers can have confidence their equipment will be taken care of. I think that is lame. Below are the steps to help you get paid out via Reverb Payments. Upon receipt by the buyer it was noted that there was a crack down the side of the guitar. We will work with you to confirm, close and patch the hole. They tried selling me a hybrid guitar that they claimed was all-original. And since they don’t charge people fees unless they successfully sell products through this website, prospective members should feel comfortable checking it out for themselves. If you have any experience with this company or their products, please leave your reviews below. I uploaded my csv file of about 400 items from discogs and it suspended 81 items and said my account was under review. It was compounded by the fact that Reverb only allows buyers to leave feedback for 30 days. Upon receipt by the buyer it was noted that there was a crack down the side of the guitar. It can be safe. By far, the best part about working at Reverb is the people. The website will investigate the entire transaction, as well as the claims made by the buyer as to the reality of what they purchased, and if they confirm the buyer is right, they will begin necessary actions to refund the buyer’s money. they don't handle the payments. What an annoying work for BS. I sold a very low priced all tube amp $165.00 to a buyer in the LA.
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